Shipping policy

Thank You for Choosing Moreborn

To ensure a transparent shopping experience, please review our shipping policy below:

Business Days: Monday through Friday (excluding US public holidays).
Handling Time: Orders are verified, packed, and shipped within 1–3 business days after payment confirmation.
Delays: In case of promotions, inventory shortages, or unforeseen events (e.g., weather, pandemics), we will notify you via email or on your order page.

Coverage: Contiguous United States (excluding Alaska, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, and U.S. Armed Forces locations).
Carriers: DHL, FedEx, EMS, and other trusted partners.
Transit Time: 30–45 business days (subject to carrier schedules and customs clearance).
Total Delivery Time: 31-48 Business Days

Once your order is shipped, you'll receive a tracking number and link via email or SMS.

If tracking updates are missing for more than 7 days, please contact our support team.

At Delivery: Check the package for damage (tears, stains) before accepting. You may refuse it and contact us immediately if damaged.
If someone else receives it on your behalf, the package is considered accepted in good condition.
Issue Reporting: Submit photos and a detailed report of damaged/missing items within 24 hours of delivery.

We are not responsible for delays or losses caused by incorrect/incomplete address or contact info provided by the customer.
We are not liable for force majeure events (natural disasters, pandemics, customs policy changes, etc.).

Hangzhou Wanwuxunsheng Ecological Technology Co., Ltd.

Address: Room 2705-2, Building 2, Xizi International No.22 Nanyuan St, Hangzhou, Zhejiang Province, China 311100

Phone Support: +86 13065716223

E-mail: support@moreborn.net

Customer Service Hours

Mon-Fri: 8:00am - 5:00pm (GMT-08:00)

Last Updated: April 7, 2025
Effective Date: April 7, 2025